Ageism is an established problem HR departments battle. Laws and organizations have been founded upon the need to protect workers from ageist practices. A report by Glassdoor in 2019 found nearly half of respondents in the US had witnessed or experienced ageism in the workplace. It also found that younger employees aged 18-34 were more likely to witness or experience some form of discrimination in the workplace. In the UK, for example, 48% of adults (aged 18-34) experienced ageism in the workplace, in contrast with 25% of employees aged 55+.
You might be thinking, "Wait, I thought ageism was about older employees?"
Here's the deal.
Ageism is about older employees, but it also encompasses young employees. It's as easy to assume an older employee won't know how to use new technology as it is to assume a younger employee can't handle the responsibility of important work.
To protect your workplace from ageist policies, attitudes, and culture, take these steps.
Think before you speak
A lot can be conveyed by how we talk to one another. What feels like harmless turns of phrase can make a considerable impression and convey held biases we may not be aware of. For instance, referring to a younger employee as a "kid" can mean you view them as a child. Think about what you're saying and why you're saying it. Words conveying a dismissive, slighting, or negative connotation can pop into our vocabulary without much thought but can do serious harm to an employee's experience.
Keep requests professional
One incredibly unprofessional but common experience young employees have is to be given irrelevant tasks. For instance, an employee in their twenties just out of grad school gets called into their boss's office. Instead of getting a real assignment, they’re asked to pick up the boss's cat and take it to the vet. Oh, and while they're at it, pick up some cat food from a store across town.
Passing off personal tasks to young employees, often with the title of Assistant, is unfortunately all too common. These behaviors show a lack of respect for the employee's experience, skillset, time, and contribution.
Get familiar with the demographics of your organization
One way to spot ageism in your workplace is to evaluate the demographics of the people on your team. For instance:
- Do you have a predominantly young or old team?
- Do people in your field tend to be older?
- Do you discount younger professionals because you don't think they can handle the role's responsibility?
- Do you assume older people within the field won't be as agile or technically capable?
Your workplace demographics are a great place to start when looking for patterns in your hiring practices that might be weeding specific demographics out of your talent pool.
Ageism in the Workplace
Beware of assuming the only people who want growth opportunities and new training are younger employees. Development programs, unique and challenging opportunities, new tech, and strategy shouldn't belong to only one demographic. Ensure you offer these opportunities to your team equally, providing room for growth and development to everyone.
Make the commitment
Ensuring your workplace is both in compliance and a positive environment for all demographics takes commitment, effort, and diligence.
This isn't a conversation you should have once and move on. Diversity, inclusion, and anti-discrimination should be an ongoing conversation and priority for business leaders across industries. Train your managers to catch their own biases, recognize ageist practices and mentalities, and address it when they see it. Teach your employees to do the same and build a system that acknowledges and responds appropriately to employees who speak up.
Creating a safer, more inclusive environment won't just protect you from lawsuits but protect employees so they can flourish and grow within your organization.
Is your benefits broker also a compliance consultant? What about a trusted business partner? Are you confident your policies and processes are doing what they need to ensure that your company—and your employees— are healthy and productive? Get in touch with Raffa to find out what working with a true employee benefits consultant feels like.
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