Why You Need to Improve Your Employee Benefits Communication

Raffa Financial ServicesRaffa Financial Services on 04/09/2020

Communication is definitely more art than science. And when it comes to employee benefits, there are several reasons to start mastering both the art and science of communicating with your employees. 

Here are five key reasons to up your communication game. 

1. Employees care more than ever.  

As healthcare and coverage become increasingly expensive and harder to attain, employees are paying close attention to their benefitsHigh deductible plans and tight economic situations have made people more sensitive to out-of-pocket costs and more interested in what employers have to offer. As benefits become more meaningful and valuable to employees, a quality benefits program plays a more significant role in employee attraction, engagement, retention, and satisfaction. 

2. Our healthcare system is in a constant state of flux.

You know that feeling you get when the healthcare landscape is forever shifting beneath your business? Your employees have that same feeling. Taking their benefits for granted is no longer an option. Employees know it could change at any minute, and they are going to be looking to their employers, not just for coverage, but for reassurance. For stability. And for answers 

Yes, it’s important to be able to react and respond to employee concerns, but the best employers will take a proactive approach in communicating with employees about their benefitsThis is a golden opportunity for employers to help alleviate some of the fear and confusion around health insurance while reinforcing the value they are offering. 

3. The benefits you offer need to be used.

Employees who have modest, but well communicated employee benefits consistently place a higher value on their program than those who have extremely rich, but poorly communicated programs. In other words, if your employees don’t understand what you’re giving them, they can’t possibly comprehend the value.  

On the other side, when employees do know the ins and outs of their benefits plan, they tend to use it much more efficiently. By communicating your benefits plan clearly and often, you’ve given your employees a better understanding of its value and the tools to make better benefits decisions.  

4. Expectations have changed. 

Like it or not, we all expect to be updated and communicated with constantly and in real timeEmployers who do not embrace this mindset will be at a significant disadvantage. The traditional methods of communicating with employees are no longer sufficient. Making the most of your communication and technology resources to get information to employees in creative, timely ways will keep your employees informed and, more importantly, build trust.

5. Employees have more decision power.

There was a time when employees stuck with their companies out of loyalty. And another time where they stayed due to lack of opportunity. But with the unemployment rate at an all-time low, this is no longer the case. In a tight labor market, good employees are hard to find, and even harder to keep.  

Transparency and communication will help your staff feel like a valued and integral part of your organization and its future. Companies can no longer think about benefits communication as an annual event. It has to be an ongoing endeavor, and a constant reminder that you care. 

Make communication your priority! 

There are many ways to educate your team about their employee benefits. Options are as diverse as your workforce. From old-school printouts to individual or team meetings to emails, apps, and games, the more accessible and pleasant you make it, the more your staff is likely to pay attention.  

Don’t let another year slip by with minimal bits of benefits information leaking out to your team. Commit to delivering consistent, year-round messaging about the specifics of your plan and how your employees can access care when they need it.  

An investment in benefits communication is an investment in the overall health of your employees. And your business.  


Need a better ROI on your corporate employee benefits? At Raffa, we’re not interested in finding you a policy solution for this year. We’ll create a long-term, employee benefit strategy designed to help you become an employer of choice. Want to build a better future for both your business and your employees? Get in touch with Raffa. 

Photo by rawpixel


New call-to-action


Want our business blogs delivered to you?

Enter your email address below to start receiving updates in your inbox!